The Six Sigma methodology is rapidly becoming a cornerstone philosophy for many of the world's leading companies. It is a business process, which will allow us to improve our bottom line by designing and monitoring business activities and minimising waste and resources, while understanding and meeting client needs flawlessly.
The central idea behind Six Sigma is that if you can measure a process then you can systematically figure out how to get as close to the highest levels of customer expectation and satisfaction as possible. It can be used to improve every facet of business, from production, to human resources, to order entry, to technical support.
